Returns & Exchanges
At New Zealand Souvenirs & Gifts, we want you to be completely satisfied with your piece of Aotearoa. If your item is faulty or not what you expected, you can return it within 30 days of purchase for a full refund or exchange.
Contact Our Team
Email our customer support with your order number and a brief explanation of why you would like to return the item.
Package Your Item
Securely pack the item in its original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Package
Affix the provided return label or address the package to our Auckland warehouse and drop it off at your nearest New Zealand Post office.
Receive Refund or Exchange
Once we receive and inspect your return, we will process your refund to the original payment method or dispatch your replacement gift within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing