Frequently Asked Questions

Everything you need to know about shopping for authentic Kiwi gifts.

Do you ship your New Zealand souvenirs internationally?

Yes, we ship our authentic New Zealand gifts worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are your Manuka honey and skincare products authentic?

Absolutely. All our Manuka honey is UMF certified, and our skincare products are sourced directly from reputable New Zealand brands to ensure premium quality.

How long will it take for my order to arrive?

Domestic orders within New Zealand typically arrive in 2-4 business days. International shipping usually takes 7-15 business days depending on the selected service.

Can I return an item if I change my mind?

We offer a 30-day return policy for most unused and unopened items. Please note that for hygiene reasons, certain products like earrings and food items cannot be returned.

Are your Paua shell and Greenstone products sustainably sourced?

Yes, we pride ourselves on ethical sourcing. All our Greenstone (Pounamu) and Paua shell products are harvested according to New Zealand environmental regulations.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.